Dear Customers,
Along with our emphasision to the belief to endear humans and to observe ethical principles at work, and in order to institutionalize the socially anticipated working behavior as well as to place value on the public and customers, the ethical charter of Bank Keshavarzi staff has been approved and finalized to the whole units and branches of the bank as follows:

• Value creation for people and customers and achieving their satisfaction as the foremost capital of the bank.
• Observing discipline, order, respect and politeness in terms of people and customers.
• Achieving justice and avoiding discrimination as for activities and affairs, aiming at sustaining courtesy for people and customers.
• Promoting a culture of endearment, responsiveness, problem solving for people and customers and converting it into a dominant corporate value.
• Observing honesty, trustfulness, secrecy, and preserving customer information.
• Observing punctuality, responsibility, decent attire, removing extra formalities, and avoiding any waste of time regarding people and customers.
• Endeavoring to offer collective participation and organized team work to enhance precision, accuracy, quality, and to increase the operation speed and to offer services to people and customers.
• Striving to offer the best and the most up-to-date types of banking services, especially through the updated electronic banking technologies at the level of global standards.
• Utilizing useful comments, criticism, and proposals of people and customers as a key opportunity for the bank.
• Endeavoring to meet people's and customers' needs and expectations as a strategic opportunity for the bank.
• Demonstrating patience, humbleness, and good manner to keep the tranquility and peace of people in various atmospheres of the bank.
• Recognizing the values required by customers in various parts of the country and a comprehensive attempt to fulfill whatever required.